Complete booking & practice management software for
doctors
Spend more time with patients, less on paperwork
Trusted by medical practitioners everywhere
Appointment scheduling and practice management software that streamlines your workflow and delights your patients
Sign up now for 21 days free on Bookem, no strings attached
Your team's diary, online
Appointment confirmations, surveys or follow-up notifications are easy to create or customise. You’re in complete control of the tone and nature of your automated communications - SMS and/or email.
Include dynamic variables such as 'first name' or 'business phone number' or link to a patient's individualised indemnity form.
Save time and reduce administrative costs by offering patients the flexibility to book appointments online 24/7, while keeping full control over your schedule. Customise your online booking options with settings like minimum and maximum booking times, excluding certain services, or opting for booking requests instead of automatic confirmations. If you prefer, you can switch off online bookings and manage appointments manually.
Want to appear busier to attract more patients? Bookem allows you to configure your calendar to look fully booked without revealing your actual availability.
Let clients book and pay online for instant confirmation upon payment. Useful for video calls/telehealth sessions.
Or invoice at any stage after a booking is made and let clients pay online directly from their invoices or online payment links; payments are reconciled automatically on Bookem as the payment is confirmed.
Clients can reply to automated messages such as SMS or email reminders or confirmations. You can again reply to these messages or just send ad hoc manual messages. This can be useful for last minute comm's before an appointment, such as a quick note to say that appointments are running 10 minutes late.
All outgoing and incoming messages are stored against a client's profile in their Messages tab.
Go paperless with your practice
Now all your data capturing can be done by patients. No more recapturing errors.
Rules can be set up to automatically send patients forms you need them to complete, such as intake forms or questionnaires after a particular kind of appointment. Forms are fully customisable, and are optimised for your patient's device, whether it's mobile, tablet or desktop.
Forms consist of flexible field types, such as short or long text fields, multiple choice, checkboxes or images, such as body charts, for annotation. Signatures can be added as a compulsory field for patients to complete, and they do this using their fingers (on mobile/tablets) or their mouse (desktop) before they are able to submit the forms.
Forms can be set up to automatically merge with their profiles upon submission.
This data is then available to be used in various ways, for e.g., auto completing invoices with medical aid details, for using in automated messaging, or for auto-completing other forms that need to get filled out by patients that have an overlap in questions that need answering.
Questions you ask patients when they book online can be customised for different services. Add diagrams or body charts for them to draw onto, such as 'Draw with your mouse or finger on the area where you recently had surgery.'
Invoicing and payments
Appointments can be invoiced and emailed/SMSed in as little as 5 clicks, directly from your calendar.
Bookem knows who is being invoiced and can also know why, so invoices get sensibly populated with information that takes unnecessary time or effort.
For effortless medical aid-compliant invoicing, quickly search through and add ICD-10, treatment/procedure codes, descriptions and pricing.
NAPPI, consumable, SKU, or other codes, descriptions and pricing can be loaded too.
Save time and eliminate costly mistakes by creating groups of multiple invoice line items (codes, descriptions and pricing) for inserting one or more of these groups into an invoice with a click.
For patient's that get invoiced similarly every session, just choose to copy from any of their most recent invoices and make any changes that might be needed.
Bookem allows for various manual payment methods (POS, cash, or EFT), as well as online credit card payments through online payment gateways such as Snapscan, Wig Wag, Payfast, and/or Paypal.
Payments made with online payment gateways are reconciled automatically, e.g. a client pays their bill with Snapscan and it gets marked as paid automatically.
View account reports such as Age Analysis, Invoices issued or Payments recorded online. Download your time-based accounts data into pre-added filtered spreadsheets for truly flexible reporting.
With this option enabled, bookings are only confirmed when payment has been received. Online payments are linked to invoices and recorded automatically, which confirms the booking immediately afterwards.
Documents
Flexible, customisable, and AI-ready documentation for all aspects of your practice.
Use and customise document templates for clinical notes, referral letters, imaging requests, sick notes, or prescriptions. Store all relevant patient documents in one central location on the patient profile for easy access.
Customise templates with text fields, headings, multiple-choice options, checkboxes, one-click signature blocks, and reusable images like body charts or diagrams that patients can interact with.
Upload images or take photos while making notes. Annotate images directly, including clinical diagrams or body charts, to streamline visual tracking and communication.
Store files associated with your patients, such as:
- pathology / lab results
- referral letters (scans, pdfs, etc.)
- x-rays, MRIs or scans
- images or photos
- scripts
Add voice recordings to documents for easy note-taking and transcribe them instantly into written records.
Easily download documents or send them as secure links to external parties in just a few clicks.
Email referral letters, prescriptions, sick notes, or other documents directly from Bookem to multiple recipients.
Easily send personalised resources like home exercise programs, nutrition plans, care instructions, or other tailored content directly to patients.
For early users, transform transcriptions into complete documents with a single click. AI integrates seamlessly with templates, allowing you to create ready-to-use clinical notes, referral letters, and more. This feature will be widely available in 2025.
Video calls
Use Bookem for an integrated video call platform with unlimited minutes included in your subscription.
Bookem's video call software is secure and easy to use for you or your patients. No software download required.
Automatic reminders to your patients include links to join their calls in a single click.
Book patients for video calls yourself, or let them book online.
If no-shows for video calls tend to get out of control, Bookem can require online payment from patients before their appointment is confirmed, even if other types of online appointments don't require up-front payment.
Prefer to use other platforms such as Zoom, Google Meet, FaceTime or Microsoft Teams? No problem. Simply replace our video call link with a link from your favourite video call service, and we'll automatically direct your clients to their call on their automated email/SMS messages and reminders.
Even you can join calls using these platforms with one click directly from your Bookem calendar; in other words, without having to launch these external apps manually each time you have a call.
Try Bookem free for 21 days
You'll get to try out Forms, Invoicing, Documents, video calling, and all other Bookem features for free for 21 days, no credit card required.
What people say
“Choosing Bookem was one of the best decisions I've ever made for my telemedicine GP practice! It has made the admin side of things so easy that I don't even need a receptionist/administrator. All of my bookings, payments and invoicing are almost completely automated, it takes less than 10 seconds to send bills to my clients now!
Dr Megan Martin
“Thanks for the great service and product!
Dr Azzaam Najjaar
“A really user friendly and comprehensive platform that covers a vast range applications. Really good value for money and incredible tech support from the Bookem support.
Dr Raveena Manga
“Bookem is delivering. Bookem keeps working on improving things that can be added. The Help Team is fantastic. Not once have I waited more than a few hours before getting a useful response, which sets Bookem leagues above any other system we have worked with. To get all of this from a home grown company is fantastic.
Sandra Fuld, The Balance Group
“Choosing Bookem was one of the best decisions I've ever made for my telemedicine GP practice! It has made the admin side of things so easy that I don't even need a receptionist/administrator. All of my bookings, payments and invoicing are almost completely automated, it takes less than 10 seconds to send bills to my clients now!
Dr Megan Martin
FAQs
Absolutely. Give us a call or mail us to arrange the best time for a customised set-up and coaching session on how to use Bookem best in your business to optimise your workflow.
We have a data conversion tool for you to use to import your existing client-base into Bookem. Do it yourself or we'll do it for you.
Yes, and we've made it easier for your business to be compliant by letting you securely store your client data online.
Bookem is developed, supported and based in Cape Town, South Africa.
We currently support SnapScan, PayFast and PayPal, with more on the way.
Bookem can be set up to sync to your Google, iCloud and Outlook calendars, and vice versa.
Invoices issued on Bookem include all information required for medical aid claims, such as ICD-10 codes, procedure/treatment codes and NAPPI codes.