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If you are experiencing a problem, need help, or would like to suggest an improvement, email us at help@bookem.com, call us on +27 21 201 7071, or whatsapp us at +27 87 250 0345.

A typical client & booking journey in Bookem (words and video)

This article steps you through a typical journey, from beginning to end. Booking to billing, from a business and client's perspective. This walk-through should create a good idea of how things could work for you and your clients. 1. Making your first booking To make a booking, go to your calendar and click on any time slot. You shou...

Bookem setup checklist before going live

Assuming you're a typical business utilising all of Bookem's features, here's a general setup checklist that you can follow in any order: General setup list - Set up invoice details such as TAX/VAT or business number under Additional business information. - Check your admission/intake form, ensuring the terms and conditions are corr...

Getting started with Bookem

This article will help you to customise your business and calendar, after which you will be ready to: - Add appointments to your Calendar according to your service preferences - Take online bookings through your Public Booking Page - Send Booking confirmations and reminders Set up locations - Your location is where you run your...

Look busy to clients when they book online AKA Fog of war

Bookem has a unique feature called 'Fog of War' which allows you to manage the number of available booking slots that your clients can see when they book online without limiting the amount of bookings you can take per day. This feature is designed to help control the perception of your business's demand and availability. - When clients...

Sending bulk SMSs from Bookem

You can send bulk SMS messages to specific groups of your clients from Bookem. For example, you could filter by location, date of birth, or purchase history. Here's how to send bulk SMSs: - Go to Messages - Bulk SMS - Click Create bulk SMS - In the Filter section, select the filters you want to use - In the Message section, e...

How do I take bookings for my business directly from Google search results

Your clients can make an appointment online after finding your business on Google. This is how: - Register your business on Google My Business, if you haven't already, by following this link - Follow the instructions in this article That's it :)

Take bookings directly from your Google Business Profile

Integrating your Bookem account with your Google Business Profile (formerly known as Google My Business) page is easy. Just copy your Public Booking Page URL in your Business Profile Settings, and add it to your Google Business Profile listing. To do this: - Search for your business on google.com and click the Bookings icon: - Se...

How do I block off long periods of time off, such as holidays?

Taking a break? Bookem lets you mark out your holiday time to prevent client bookings. If there's a public holiday or a team member is away, you can indicate them as unavailable by scheduling time off. This ensures clients or other team members won't mistakenly book them. Here's how to set time off for a team: - Go to the Availability...

Setting up availability for team members in Bookem

To set up your working hours/availability, first ensure the right location is selected. Availability must be set at each location separately, as time zones may differ. Here's how to set up availability for team members - Go to Availability - Choose Available from the 'Schedule type' drop down - In the From field, enter the star...

How to set up and show pricing online in Bookem

Bookem doesn't show pricing to clients making online bookings by default. You can change these settings. Here's how to show pricing online - Go to General Preferences - Tick ' Show pricing online'   - Click Save Next, we'll run you through how to set up pricing for your business. Here's how to set up pricing Step 1: Set ...

Adding voice recordings to client notes in Bookem

Notes is a Bookem Premium feature. Bookem does not natively record voice notes, but if you're using an app such as iOS or MacOS's Voice Memos, or any other voice recording app, after saving the recording to your device, you can attach the file to your Patient Note by selecting the "Attach file paperclip icon" and describing it accordingl...

How do I import my clients into Bookem?

Bookem allows to import client lists into Bookem by using CSV or spreadsheet files. If you have your clients' contact information in a CSV (Comma Separated Value) file or spreadsheet, such as Excel, Numbers, or Google Sheets, you can import them into Bookem. This will save you time, as you won't have to manually enter their information i...

How to link a form field to a client profile field in Bookem

Forms can be used to collect information about clients, such as their contact details, medical history, medical aid information and more. This information can be stored on the form itself, or can be merged with a client's profile on Bookem. - Information that is frequently required, such as the client's medical aid details, should be mer...

Add images, documents, tables and charts to your Bookem Note Forms

Bookem allows you to add so much more than just text to your note forms. But first, - Sendable, Booking and Note Forms, what's the difference? - How do I add a Note Form to a client's notes? You can add different fields to a n ote form: - Text fields: Short and long text entries. - Dropdowns: Can be linked to data lists. ...

How do I allow a client to sign or complete a form in my consulting rooms?

Clients can conveniently complete and sign forms online. However, if needed, they can also fill them out at your location. Great for consent for treatment such as dry needling, updating details in your rooms, or for clients who may not have completed their forms, before their consultation. There are two ways to let a client complete a ...

How do I set up a service in Bookem?

Services are the types of appointments that clients can book with you. This is the first thing that a client selects when they make a booking with you. To create a new service: - Navigate to Settings -> Services  and click the  +Add button in the top right corner. - Name and duration are the most important and must be specified. ...

Sendable, Booking and Note Forms, what's the difference?

When you navigate to Forms in the Bookem side menu, you are presented with three different forms. Not sure what they are? Let us explain: Sendable Forms A Sendable form is designed to collect comprehensive client information such as Name, ID Number, Medical Aid details, and Address. These are typically sent for e.g. to new clients upo...

All about Bookem forms & client profile fields

Bookem forms allows you to capture client information online. This means no more paper forms! There are three types of forms: Sendable forms These forms, such as intake forms or questionnaires, are used to gather information from clients. You can send these forms either manually or automatically. Learn more about automating messages...

Adding a signature field to Notes

Bookem allows you to add a signature field to your Notes so that the person making notes can sign off on it. If you prefer to have a signature captured whenever making Notes, follow these steps: - Navigate to Forms then click the Note tab at the top right. You can either create a new Note Form or edit an existing one. - Once you hav...

How to manage your subscription on Bookem

Bookem lets you manage your subscription. Whether you'd like to upgrade or downgrade plans, you can do it all yourself. Just follow these steps: Option 1 1. In the left side bar, at the bottom, click the purple button as shown in the image below 2. A window will pop-up where you can change your plan or cancel your subscription 3...

How do I request a feature that I'd like to see on Bookem?

We love to hear about what you think may be something particularly useful or a usability refinement for Bookem. In fact, we take feedback from everyone that do (and lots that don't yet!) use Bookem to help us decide what we do next. Unfortunately we can't implement every request. Feature requests that are likely to benefit a large number...

Enable Private iCal Addresses for Google Workspace Calendars

By default, Google Apps/ Google Workspace user calendars are not shared externally. Fortunately, it’s a simple fix if you know where to look. Here are the steps you can take to enable it in the Google Apps admin console. Log in to the Admin Console. Click Apps > Google Apps > Calendar Under Share settings, change the default to on...

All about notifications to clients

You may need to inform clients about many things, like confirming appointments, completing forms, reminding them of appointments, send video call links and follow up surveys. Doing this manually can be tedious and not always reliable. Luckily, Bookem can handle this for you! To set client notifications, go to Settings > Automated message...

Some clients say they are getting notified of bookings they didn't make. How can this be?

If a client is receiving notifications for bookings they did not make, it may be because you have more than one client associated with the same email or phone number. To check if this is the case, go to the Clients page and search for the email or phone number that received the notification. If you see more than one client listed, this i...

Exporting client lists to send bulk email campaigns to clients

Since Bookem doesn't do email campaigns (only bulk SMS campaigns ), you can export your client list to send bulk emails in external bulk emailing apps such as MailChimp or SendGrid. The format of the file that is exported is a comma separated value (.csv) file. This format is widely accepted by bulk email platforms. You also usually won'...

How to reorder resources in your Bookem Calendar

Reordering resources in your Bookem Calendar is easy. See how below: Note: Each Team Member can choose their own order, as can each Location.

Synchronising my AirBnB bookings with Bookem

If you've got bookings happening on AirBnB and need to block out times you're booked on Bookem (or vice versa, or both), here's how to do it. Sync from AirBnB to Bookem See this article on AirBnB to find/copy the link to your AirBnB calendar. Once you have it, paste it into your Team Member preferences by going to Settings | Team Member...

How to add clients to more than one location

Here's how you add clients to more than one location: - Go to Clients - Select the relevant client and open their profile - Scroll to Locations at the bottom of the page, and click in the location field - Pick the required location from the dropdown and click save Learn more: - Pricing for different locations - All a...

How to view hidden bookings in Bookem

Bookem stores your hidden bookings. You can keep them out of sight or have them in view on your Calendar. Bookem keeps track of all your bookings and booking history. A booking will be hidden for two reasons 1. The booking was cancelled 2. A lapsed requested booking that required payment for confirmation Follow these steps to...

Is it possible to run a group meeting from Bookem if I copy and paste the link to more than 1 person?

Yes, you can. If you're going to go larger than 2 or 3 in a group, we recommend swapping out the video call link for the bookings with a Google Meet, Zoom, FaceTime or Teams link. You can do that by simply pasting the new link into the appointment video call link field.

Taking a screenshot or recording/video of your phone/tablet screen

If you contact us via our help channels, we might ask you to send us a screenshot or screen recording of an issue you're experiencing to better assist you. Here's how: On a laptop, or desktop computer - Simply record a video or take a photo with your phone and send that to us - Alternatively, capture a screen recording by following ...

Allocating credit to an invoice in Bookem

You can assign a portion or all of the total payment to a client's invoice, reflecting it as a credit balance in the client's profile. Here's how: - Go to Account > Invoices and select the relevant invoice. (You can also access the client's invoice through their profile.) - Click the apply credit - If the credit covers the whol...

How to add notes to an invoice in Bookem

Adding authorisation numbers and additional notes to a client's invoice is easy. Here's how: Open the invoice and write your notes in the "Notes" field. The image below, show where the notes will appear in the invoice.

Bookem payment methods explained

Bookem lets you record numerous payment methods to track the source of your payments. This article will discuss the following payment methods: - Bank transfer - these are payments which clear in your bank account(s) (reconciliation is done manually ) - Card payments (reconciliation is done manually ) - Cash payments (reconciliatio...

Deleting a recorded payment in Bookem

You can delete a recorded payment from the invoice it was allocated to, or from Payments, in Bookem. To delete payment from the invoice: - Go to Accounts - Invoices. - Select and open the relevant invoice. - Click the payment at the bottom right. - Click the Delete button. To delete a payment from "Payments": - Go to...

Generating an invoice in Bookem

To generate invoices for individual, or multiple bookings, straight from you Bookem Calendar: - Go to your Bookem c alendar - Select the appointment you want to invoice - Click on the New Invoice button - Bookem will auto-populate the invoice with the client and service information, codes and pricing. - You can add/delet...

Setting your business up if it's tax, e.g. VAT, registered

Bookem makes it easy for your business to add tax, such as VAT, on your client invoices. Follow these steps to set up your tax settings: 1. Start with our Setup checklist before going live 2. Now, add your tax/VAT number: - Go to Settings > Payments & Invoicing - Add your VAT number under Additional Business Information 3. No...

What do I do when I get a data breach warning?

Some users who use password managers such as Lastpass, Chrome, which comes with a password manager, Keychain (iOS/MacOS), or 1Password, may give a warning such as "...a data breach on a site or app exposed your password. Chrome recommends checking your saved passwords and changing your password...". See the image below. But whatever pa...

How do I add a Book now button to my website?

Adding a Book now button to your website will direct users to your public booking page. How to add a 'Book now' button to your website: - Go to Settings > Sharing & integrations OR - Go to your calendar - Find and click the share icon in the top right corner - Select ' Share ' - A new page will open. Under...

How can I see what messages have been sent to clients?

Bookem supports two way communication between you and your clients. Every message (email and SMS) is tracked and logged for your records. There are two ways to access client messages Option 1 - Go to the client's profile via Clients or via your Calendar - Navigate to the ' Messages ' tab on the client's profile to access a log o...

Marking important fields on forms as required in Bookem sendable forms

If you want to ensure clients complete certain fields on a form, you can mark them as required by following these steps: - Go to Forms and drill into the Forms area you need (Sendable, Booking or Notes) - Click on Edit, then select the field you'd like to mark as required and toggle 'Required' to the On position. See video below: ...

Saving a scanned document, image, voice note or video to Bookem patient notes

You can upload and store images, files, voice notes, videos, and more in Bookem Notes. Bookem supports most common file types, and storage is unlimited and free with Bookem Premium. This is particularly handy if you: - Prefer to hand write notes, and want to scan and save them after your session. - Need to video, or photograph a cli...

How do I void an invoice?

Voiding an invoice turns allocated payments into credit and doesn't erase the invoice, but rather archives it for audit and fraud prevention purposes. Here are the steps to void an invoice in Bookem: - Go to Accounts - Invoices. - Select and open the invoice you want to void. - Click on the Status drop-down menu and select Void, ...

How do I use a note template in a client's note?

Bookem allows you to use templates in your client notes. These are particularly useful for creating assessments, progress reports, or questionnaires. To add a note template to a client's notes, follow these steps: - Straight from a booking, click on Notes - Create or edit an existing note - Click on the Insert form icon and sel...

Synchronise external calendars with Bookem

You can use iCal URLs to sync bookings from Google Calendar, MS Outlook and Apple Calendar with Bookem. This one-way sync ensures your Bookem schedule accurately reflects your bookings from other calendars. Sync external calendars to Bookem First, you need to get your external calendar URL: scroll to the appropriate 3rd party calenda...

Voice transcription/dictation in notes

If you prefer speaking your text instead of typing or using a stylus, keep reading to Learn how to use the built-in voice dictation options available on your desktop, tablet, and mobile We'll cover Mac, Windows, iOS, Apple and Android voice dictation in this article. Enable voice dictation on Mac With the built-in keyboard dictati...

Delete one instance of a recurring booking in Bookem

To delete one appointment in a sequence of recurring bookings, open the appointment in your calendar and select "cancel" from the drop down menu at the top right. You will be asked whether you want to cancel only that particular appointment, or all in the sequence. To delete just one, select "cancel this booking"

Setting up automated SMS and email booking reminders and notifications in Bookem

Bookem has a number of default appointment-related automated reminders. Using automated reminders saves you time and reduces the number of no-shows and late cancellations. By default, reminders are sent out both as an SMS and an email reminder. You can customize this setting and choose how you would like messages to be delivered, i.e on...

How do I send client intake forms automatically?

Client intake forms can be sent to new clients once their booking is confirmed. This automated feature helps you save time and continuously collect important information from new clients. Here's how to send intake forms automatically: - Before you start, make sure you have an initial service set up to link the intake form to (Learn more...

Changing your password in Bookem

It's important that each team member has their own login credentials in Bookem. Having separate login credentials for each team member ensures data security and helps keep your practice POPI compliant. It also allows Bookem track activity by user, including appointment confirmations, client messages and capturing of client notes. We s...

Bookem team member notification preferences

With Bookem, you can receive notifications for any changes to your bookings, whether they're made online or by a team member and choose to turn these notifications on or off as per your preference. Receive these alerts in different ways: - In-app (look for the notification bell at the top right) - Via SMS - Via email (sent to your...

Bookem's medical billing service

At this stage, Bookem does not natively deal with real-time medical aid claims, also known as EDI or switching. This will change in 2024. We have partnered with a medical billing bureau that specialises in medical billing. We call this our Medical Billing Service. Our services include, but are not limited to: - Authorisations for in-h...

View a client's appointment history for a specific booking

To access the history for a particular booking, do the following: - Navigate to the Calendar page on your Bookem dashboard. - Locate and click on the specific booking. - Navigate down to 'Booking history' to view all activity for the selected booking.

How to sync Bookem with other calendars: Outlook and Google

Looking to sync your Apple calendar? Click here to learn how to let your Bookem calendar show up on your Apple calendar Bookem allows a one-way sync to let your Bookem calendar show up on your Outlook and Google calendars Keep in mind The synchronisation of your external calendar depends on the update schedules of systems. Google syn...

What is Bookem Plus?

Upgrading to Bookem Plus gives you: - Invoicing/billing - invoice your clients directly from your calendar - Take online Payments - allocate payments manually, or set up a payment gateway (see payment gateways currently supported). Use payment gateways to take payments when clients book online, or by clicking on links/scanning QR codes ...

How do I download client notes in Bookem?

Bookem lets you download client notes as a PDF straight from the Notes tab Here's how: - Go to Clients and select the profile or access it directly from their appointment on your Calendar. - Click on Notes and select the note you would like to download. - Click on the Download.pdf button. The notes will download to your computer ...

Creating sendable forms in Bookem

Bookem offers three types of customisable online forms: Sendable, Booking, and Note Forms. This article covers Sendable forms, which are typically used for new client Intake forms, consent forms, questionnaires, and surveys. Before we talk about Sendable Forms, let's talk about Fields. Types of Fields You can include two types of fie...

How to open a CSV file in Excel

- Open a new   Excel   document and navigate to the Data tab. - Click “From Text”. - Navigate to the  CSV  file you wish to open and click “ Import ”. - From the newly-opened window, choose “Delimited”. Then click “Next”. - Check the box next to the type of delimiter – in most cases, this is either a semicolon or a comma....  ...

How to add client profile fields

A client profile field refers to specific categories of information about a customer, such as their name or contact details. By default, Bookem includes the following client profile fields: - Name and last name - Email address - Cellphone number - Client time zone - Opt out of notifications/automated messages You can add ...

How to add buffers to your services

Buffers can be really useful for managing your time better. They give you extra time for things like travelling, getting a room ready, or making notes. You can add a buffer before or after a service. But remember, you need to change each service one at a time. Here's how to add buffers: 1. Go to Settings > Services 2. Select the servi...

Service specific online booking forms

Bookem lets you tailor online booking forms to suit your business and services. The default form asks for basic client details, but you can add more specific fields. For example, for a couples consultation, you might need the partner's name. This is where our service-specific booking forms come in handy. Note: Service-specific booking fo...

Browser error: "This site cannot be reached"

If you are unable to access Bookem due to your browser reporting "This site cannot be reached", or something similar, your internet connection or Bookem could be down (see screen shot below). However, since you are reading this on our website, this is unlikely to be the case. It's more likely that some Bookem data thats stored on your bro...

Line item groups: grouping invoice line items for faster invoicing

Line item groups can be used to store frequently used combinations of treatment codes and descriptions that would typically be used when capturing invoices. Once a line item group has been created it can be used when capturing an invoice. This saves time as multiple codes can be inserted into the invoice with a single click.  For ex...

Changing the order of services listed on public booking page

If the order of services on your public booking page, i.e. where your clients book online, is listed in an order that isn't ideal, the order can be forced in your service settings in Settings - Services, click on the "Reorder" button All of your services will start jiggling, you can drag them around in the order you would like

What is a Resource?

A resource is usually a person (team member), but can also be a a venue (place) or equipment piece (thing). Resources can be anything or anyone that is required to render a service. A service can't exist without a resource to render the service, but a resource can exist and be booked independently. For example, a mobile massage table th...

Additional directions to your business, when GPS isn't enough

Sometimes, GPS can't locate you precisely. Providing detailed directions, parking information, or noting any one-way streets unknown to Google can help your clients reach their appointments on time. Follow these steps to add additional directions to location: 1. Go to Settings - Location, select the location, then click edit 2. Add a...

Setting up PayFast

Payfast is one of the payment methods supported by Bookem Here's a help article explaining all payment methods. Follow these steps to set up your PayFast account: - Go to the PayFast website and click on the Sign Up button. - Select the type of account you want to create (business or non-profit). - Enter your email address and p...

Can I sync Bookem with my external calendars?

You can see your bookings on third party calendars like Google calendar or Microsoft Outlook with your team member iCal feed. Learn how to sync your bookings here: - Mac, Apple or iOS device calendar - Google or Outlook calendar Note : The one-way sync won't be immediate. The sync time is completely up to your calendar provid...

How do I take bookings from my Facebook page?

Facebook has a feature that allows business page administrators to add a configurable button to their Facebook page. This can be used to allow clients to make bookings directly from Facebook. Here's how: Click on the 'Create Call-to-action' button. Note, you'll need to have a Facebook business page and logged in as the administrator. ...

How to easily scan QR codes

On Android devices or on iOS, simply activate the camera, point it at the QR code and tap on the prompt to open the link. For Android devices where this is not possible, here are some other techniques.

How to get the latest version of Bookem or force an update

Bookem gets updated regularly. When this happens, a pop up will ask if you'd like to update or be reminded in 5 minutes. Clicking update will load the latest version. If you have unsaved work, its best to finish first and then update on the next prompt. On rare occasions, your browser may get stuck on a version. This requires a hard rese...

Pricing for different locations

Bookem conveniently offers the flexibility to set different pricing for multiple service delivery locations. Bookem also supports multiple currencies for payments and invoicing. To set up pricing for each location, follow these steps: 1. Go to Settings tab, select Payments & Invoicing and navigate to Line items 2. To add a new line...

How to change your email address associated with your Bookem account

The email address you sign up with for Bookem will be the one used to send notifications, like booking confirmations and cancellations, to. This article will walk you through how to change your email address for: - A private team member login - A location specific email address - Billing related to your Bookem subscription How...

Google Tag Manager

For businesses that want to track conversions, i.e. appointments made online, using Google Tag Manager/Google's Global Site Tag will automatically just work if you embed Bookem's public booking page to your website, assuming your site already uses GTags/Google Tag Manager. Read more about embedding Bookem on your website.

Blocking of lunch breaks or other recurring time off for team members

Everyone needs regular breaks, like lunchtime, which should be marked as 'unavailable' in your calendar to avoid any bookings during these slots. Here's a simple way to do it: - Navigate to the ' Availability ' tab and choose ' +time off ' from the top of the screen. - If your lunch break is from 12:00 PM to 1:00 PM daily, for exa...

Online Payments and why you should use them

Online payments are a popular way for businesses to collect payments from Bookem clients They are easy, safe, and fast. Bookem makes it even easier for clients to pay for your services by creating an invoice and providing a simple way to pay online. Bookem also keeps track of the amount of money your clients owe or have credit. Bookem ...

How to move or change a booking in Bookem

Bookem allows you to reschedule, edit or cancel bookings as needed. Here's how - Go to your Calendar - Navigate to the booking you'd like to edit - Now, you can either drag and drop a booking directly or click on it to edit - If you click on it, you can edit the time and date manually - Now, before saving, you can dec...

Bookem Premium subscription

Bookem offers a range of subscription packages, tailored to meet the unique needs of your business. These include Basic, Plus, and Premium tiers. Why Premium One of the standout features of Bookem Premium is the ability to annotate and store images, files, and take notes directly from your Calendar. This comprehensive, all-in-one booki...

How to view upcoming bookings

Clients who have multiple bookings scheduled with you may find it hard to keep track of them from time to time. Clients can now request a list of their upcoming bookings via email The best part- it's automated, which means you don't have to do a thing. Here's how: - Simply send a blank email to the following Bookem email address: my...

Form input fields - all you need to know

Forms is a feature that offers a wide range of input options, simplifying data collection, and making information capture and question-asking highly efficient. Everything about form input fields The image below shows you all the different types of form input fields Bookem offers. Short text entry This is for one-line answers, such as ...

Setting up Custom Client Fields for Forms and Invoices

This help article has recently been updated and moved to a new location to provide you with the most accurate and relevant information. Please see Setting up client fields for invoices

Block out public holidays on your Bookem calendar

You probably don't want clients booking appointments with you on public holidays. However, manually blocking out these dates at each location can be time-consuming. We'll show you how to expedite this process. Subscribe to an external calendar feed To prevent public bookings during these times throughout the year, you can subscribe to e...

Creating Note forms such as assessment forms or other templates

Bookem allows you to create custom reusable forms to be used within Notes, typically for, but not limited to, assessment templates. Note forms in Bookem are practical tools designed for efficient note-taking. These can be set up on a client's profile and then utilised to record important information during client interactions. Creating ...

How do I record a payment manually in Bookem?

Bookem supports various payment options. You can choose to accept the following payment methods: - Online payments via SnapScan, Payfast or PayPal - Cash or card payments in-person - EFT/ Bank transfer Capturing cash, card and EFT payments must be done manually on Bookem You can do this in two ways: Option 1 1. Go to Acco...

Download your desktop or mobile app for Bookem

This article will run you through how to install Bookem as an app on different devices. Bookem is what’s called a Progressive Web App (PWA). This means that it's not really necessary to download from an app store. However, it is available on the Google Play store, since Google generally makes publishing PWAs easy. Apple does not. On des...

How to I manage multiple currencies in Bookem?

Bookem supports multiple currencies for one business. In order to accept multiple currencies, set your payments and invoicing to "maintain separate client accounts for each location" do this in Settings - Payments & Invoicing Next go to Settings - Locations, choose your locations and set the currencies accordingly, if you have not don...

How to link ICD-10 codes to invoices in Bookem

Bookem offers a convenient feature that automates the inclusion of ICD-10 codes on invoices. First, you'll need to add ICD-10 codes to the client profile By linking specific codes to individual clients, Bookem ensures that the correct ICD-10 code is automatically used whenever you generate an invoice for that client. Here's how: - Go...

Can Bookem work across multiple time zones?

Yes! Your business can operate in various locations, each with its own time zone. To prevent any time mix-ups, Bookem converts the start times in notifications to clients to their own time zone. You can set your time zone in Settings - Locations When clients from different parts of the world book online, they see your available hours...

Download a spreadsheet of payments received

Bookem allows you to download payment data in a spreadsheet Here's how: 1. To view all payments received over a specified period, select "Accounts - Payments". 2. To export this data into a spreadsheet, click on the " export " button 3. Select your date range and "download" This datasheet's column headers have filters pre-added fo...

Creating an invoice

This help article has recently been updated and moved to a new location to provide you with the most accurate and relevant information. Please see Generating an invoice in Bookem

Capturing a screen recording of an issue on your desktop

Upon encountering unusual or errant behaviour on Bookem, we might ask you to capture a screen recording to mail or message us. This article explains how to go about it on desktops. For screen recording on your mobile device (iOS or Android) go here, otherwise read below for doing so on your desktop. However, the easiest option on deskto...

How do I set bookings to only be available on the hour, or other intervals?

After you've set up your availability and services, you may want to allow some services only at specific times, like on the hour or at certain time gaps. Here's how to customise booking time slot availability: 1. Go to ' Settings > Services ' 2. Select the service you would like to edit 3. Scroll to the ' show more' button under ' du...

How do I share my screen in Bookem Video?

Once you have launched your video call, select the "Share screen" option on the left. Share screen works best on Chrome, because you can choose between sharing a window, an app or a Chrome tab.

How to sync your Bookem clients to Groovi movements

Here's how to sync your Bookem clients to Groovi Movements.

Scheduling and taking video calls with Bookem

Bookem automatically generates video call links for your virtual appointments The beauty of using the integrated Video call feature is that Bookem does all the work for you. This means you do not need to use a third party for your video calling. Follow these steps to set up video calls: 1. Go to Settings - Services and Create a Servic...

Using Groups

Groups are a way to organize team members and resources so that they can be easily referenced in services. This can make it easier to manage staff coming and going, and it can also allow clients to pick an individual from the group based on availability or preference. What is a resource? In the context of groups, a resource is a person,...

I need to reconcile my team member billing, how do I do this?

Bookem supports multiple team members and allows the extraction of their billing reports. Here's how: - Go to Accounts > Invoices - Click on the ' export' button - Now, set the date range for the report - Click ' download' - An Excel table will be exported, which allows you to view the following: The spreadsheet will fi...

How do I get clients to complete forms manually?

You can let a client complete a form on your device in a few simple steps. This is really useful for forms that need to be completed and signed during a consultation, such as "consent for a specific treatment" forms or for clients who have not completed their online intake form, before their appointment. Via Direct Messages to existi...

Unable to capture your screen on Macs using Chrome

Overview When choosing to share their screens using Bookem video, Chrome users will see three options when enabling screen sharing: Entire screen, Window, or Chrome Tab. If using Chrome on macOS, you might notice that, while you are able to select the options Entire screen and  Windows, those options do not actually allow you to share y...

How to pin a note

Bookem allows you to pin notes to the top of your notes list for easy access. Here's how - Access the client via your Calendar - Navigate to the ' Notes' tab - Locate the note you want to pin - Click the three dotted kebab on the right - Click on ' Pin ' - Your note will now be pinned to the top Read more: ...

All about locations

Your location is where your business operates from. It can be a physical address or online. Physical address If you provide a physical address, a location on a map will be provided to clients when they click on their appointment details link from notifications (such as reminders). Clicking on this map will take them to your location on...

How to change my public booking page URL in Bookem

To change you public booking page URL, for online bookings. Go to "Settings- Business profile" and update your Public booking URL on the top right of the screen.

How can I see a client's booking history?

Bookem allows you to access client's full booking history. This provides a complete record of their interactions with your business. Here's how you do it: - Go to the Clients page - Find the client whose booking history you want to view - Click on the client's name to open their profile - Click on their Bookings tab The b...

Maximising email delivery and avoiding spam filters

Over-enthusiastic spam filters unfortunately get it wrong sometimes. At Bookem we do what we can to ensure successful email delivery, and there are some things you can do too. Google, for example, employs artificial intelligence (AI) to classify emails as spam, considering various factors such as server reputation, content of the message...

How to add or take photos in notes

Bookem's Note function allows you to take photos or upload existing photos in notes. We'll show you how to add photos to notes in this article. Adding photos to notes can be incredibly helpful for clients in several ways. Photos provide a visual reference that can enhance their understanding and memory of a particular session or situat...

How to disable Autofill for each browser

When filling out fields and forms within Bookem, some information may be saved within your browser using a feature called Autofill. This can cause problems when using Bookem. Here are steps on how to disable Autofill with each browser: Turn off Autofill in Chrome - On your computer, open Chrome. - At the top right, click More (indi...

When we export invoices for the payroll, some invoices are not reflecting the associated team member but are blank. How do I fix this?

If you find this is happening, chances are there is no booking associated with invoices that are missing associated team members. To fix this, associate a booking with the relevant invoices and the team member on that booking will be associated with the invoice on the export.

How do I copy a form?

To duplicate or copy a form you have created, simply go to Forms and select the form you would like to copy, click on the box with three dots and choose "copy". Give it a new name and edit as you like. Read more: - Marking important fields as required - Form field types

Synchronise Bookem with external calendars

You can view your Bookem bookings on your Google Calendar, MS Outlook, and other apps This article will show you how to sync your Bookem calendar with your other calendars. With this one-way sync, any busy slots on your Bookem calendar will automatically block out your availability on your external calendars. Sync to external calendars...

Integrating your public booking page with your Squarespace website

This help article has recently been updated and moved to a new location to provide you with the most accurate and relevant information. Please see How to take bookings directly from your website: Embedding Bookem

Availability Settings Repeats

You can set your availability for services and resources to suit your schedule. Perhaps you offer Home Visits, but only on Wednesday and Friday mornings. You can set the repeats in your Availability Settings to show client's when you are available for online bookings. Schedule Types - Available: This creates openings in your diary for ...

Embed Bookem on Wix

To ensure Bookem works best on Wix, it's important that we use Custom Elements. To insert a custom element on your page - Click Add button on the left side of the Editor. - Click Embed Code. - Click the Custom Element to add it to your page. - Click Choose Source above the new custom element. - Select Server URL and ent...

Retrieving deleted clients in Bookem

Accidentally deleted a client? Fear not. Bookem allows you to retrieve deleted clients. When you delete a client, their details aren't removed from Bookem, they're just hidden. So, you can still get their information back, even after they've been "deleted". Here's how to retrieve deleted clients: - Go Clients - Slide Show Deleted t...

How to take bookings directly from your website: Embedding Bookem

You can embed your Bookem public booking page directly in your website, instead of using the public booking page provided by Bookem. This allows you to have full control over the look and feel of your booking page, and it also gives you the ability to track bookings and other data through Google Analytics. How to embed your public bookin...

How to merge duplicate clients

Merging duplicate clients is quick and easy. Bookem typically matches online bookings to existing client profiles. However, variations in details like email, mobile number, or name may lead to the creation of a new profile. This could result in separate booking history, accounts, notes, and other data from the original account. To resol...

Notes, storing files and image markup

Notes is available on Bookem's premium subscription offering. It lets you: - take notes about your clients, and associate them with bookings, by typing, scribbling or drawing, for e.g. with an Apple Pencil or your finger. - upload and store files associated with clients or Notes - add images to your Notes, or take photos while writing...

Can I use Zoom, FaceTime, MS Teams or Google Meet instead of Bookem Video?

Integrated video calling is a Bookem Plus feature, which automatically generates video call links for virtual appointments. The beauty of using integrated video calls, is that you do not need to generate a separate video call in a third party application and share the details, Bookem does this all for you. All you and your client need to ...

Exporting and importing (bulk updating) line items, descriptions and codes

Do you need to update more than "a few" line items? To save time, you can do it in bulk. For businesses with a long list of line items for invoice purposes, updating price lists can be a chore if done one by one. Here's how to edit existing line items in bulk: Step 1: Export line items as a CSV file - Go to Settings > Payments & Invo...

Multiple clients per booking

Bookem allows you to book more than one client for the same booking in your calendar. This is useful for seeing multiple clients at once, typically when it is family or similar. Here's how: 1. First, book in a client as per usual via your calender 2. Open the booking and click on '+ add client' You can keep adding more clients, or ...

Why can't I see the Add to Home Screen option for my mobile apps when using an iPhone?

The Add to Homescreen option is available through the Share menu in Safari on your iOS device.  If you're not seeing the option, it's possible that you are viewing the app on an unsupported browser.  For example, if you clicked the link in an email you may be viewing it in Google or Gmail's web browser instead of in Safari.  If so, it w...

Set up the types of services your business offers

Services  are the appointments that your clients can book with you. They are key to your business and the first thing a client chooses when booking. You can also create services that are not available for client's to book, but are available for team members to book in your Bookem Calendar. A complete guide to setting up your services T...

How do I generate one invoice for multiple bookings?

Bookem allows you to generate one invoice for multiple bookings Here's how: 1. Open the appointment you want to invoice in your Calendar 2. Select New Invoice 4. This will generate a new invoice for that particular booking 5. To add additional appointments,click ' +Add Booking' 7. Pick the next appointment you want to add to the i...

Where do I add my VAT number?

This help article has recently been updated and moved to a new location to provide you with the most accurate and relevant information. Please see: Setting your business up if it's tax, e.g. VAT, registered.

Download a day sheet or booking data for a select time period

To download your team calendar for one or more days as a PDF, i.e. a day sheet, or to download raw calendar data in a flexible format for doing all kinds of analysis on bookings or client data, follow these steps: 1. In your Bookem Calendar, click on the button with three dots on the top right. 2. Select Download 3. Select PDF (Days...

What payment gateways are currently supported by Bookem

Bookem supports various payment gateways to expedite your online payments To accept payments online, the following payment gateways are supported: - Snapscan - Payfast - Paypal We are working towards adding more options. If you urgently need another, ping us on help@bookem.com with your request. Check out this help article ...

How do I offer clients the next available time slot for our team when they book online?

When you have a Service that is provided by more than one Team Member, for example a massage or a first consultation, you associate the Service with a Group. Bookem will then present the client the option to choose their preferred Team Member or go with no preference, which will show the client the next available appointment time (with wh...

How do I share my online booking link with clients?

There are a number of ways to share your online booking link, to help clients find you online and encourage them to use your Bookem appointment scheduling. - Share your QR code on your Social Media - Always include your booking link in Social Media posts - Add your online booking link to your Instagram bio - Add your links to yo...

How to customise invoices

In Bookem, you have the option to customise your invoices to match your business style and preferences. Before you start, make sure client profile fields are set up for invoicing. To customise your invoices, follow these steps: - Go to ' Accounts' and select ' Invoices' - Click on ' + New Invoice' to start creating a new invoice ...

How do I create Services that have more than one duration option?

In order to reduce clutter and unnecessary duplications on your public booking page, Bookem allows you to add different durations for the "same" service - see example below, initial Consultation - with duration options of 30 minutes, 45 minutes or 1 hour. To do this, when adding or editing a service, in Settings - Services, simply sele...

Low Token balance alert settings

Bookem helps you keep track of your Token balance. Tokens are Bookem's currency for SMSes and are paid for up-front. Click here to read more on: What is a Token? Here's how Bookem can help prevent you running out of tokens: Set up a Low token balance Setting up a low token balance threshold means that if your token balance dips b...

How to add multiple durations to Services

Bookem offers the flexibility to assign multiple durations to a single service. This eliminates the need for creating separate services for different durations, streamlining your service offerings and making management more efficient. The following are examples of unnecessary services: - Follow-up consultation (30 minutes) - Follow-up ...

Allowing clients to book online

You can share your Public Booking page details with clients, enabling them to book appointments online, in a number of ways: - Share your Public Booking Page URL - QR code - Embedding your page into your website (this means clients book straight from your website) Note: Online bookings will only be possible if you have availabil...

Bookem Note forms

Note forms is a Bookem Premium feature that allows you to create custom reusable forms to be used within Notes, typically for, but not limited to, assessment templates. Note Forms can offer a number of benefits, including: - Save time and effort by providing a standardized framework for assessments. - Improve accuracy of assessment...

Creating a new business in Bookem with a pre-existing account

If you have been part of a business that has an account on Bookem, you won't be able to create a new one by signing up again with your existing email address because you don't need to: you are already registered as a user on Bookem. Follow these steps: - Log in with your existing account. If you can't remember your password, choose Forg...

Team member reminders

We all have busy schedules, and it can be easy to forget about appointments. By setting up reminders for your team members, you can help them stay on track and avoid missed appointments. To set up reminders for a team member, follow these steps: - Go to Settings - Team Members. - Select the team member you want to set up a reminder f...

How to include a business address that is different to your location address on invoices

To change your business address for invoicing purposes Follow these steps: - Go to Settings > Payments & Invoicing - Under the Invoice Tab, change Business address to "Other" and enter the "Other address and contact details" See the images below Now your invoices will reflect the correct address details, while your bookings w...

How do I generate a statement for more than 180 days?

This help article has recently been updated and moved to a new location to provide you with the most accurate and relevant information. Please see this article for generating a statement in Bookem.

Why are we not getting notifications when a team member makes a booking?

If your team gets alerts when a client books online, but not when a team member manually adds a booking, you might need to change your booking notification settings. You'll need to change the following: by following these steps: 1. Go to Settings - Team Members. select the team member's name and Notifications 2. Change Booking notifi...

How do I add and edit Team Member Information?

Add and edit Team Member Details and Notification settings in Settings - Team Members. To add a Team Member click on the + Add button on the top right. - Add the locations the team members works at in Associated locations - remember to set up their availability at each location as well - Add the team member to any relevant groups ...

How do I send automated Video Call messages?

When a video call service is created, you will also need to create automated messages and reminders to ensure the video call link gets sent to clients Here's how to send automated video call links An example may look something this: - A unique video call link is automatically generated by Bookem, if the service is a " video call". ...

Printing forms with hidden fields

Bookem allows you to print your forms with or without hidden fields. How to print a filled-in form with hidden fields - Go to Forms - Navigate to the relevant form - Click on ' Responses' - Navigate to the client 's filled-in form that you'd like to print - Click on the 3 dotted kebab on the right and pick from one of the ...

How do I add my banking details for bank transfer/ EFT Payments in Bookem?

Bookem supports various payment methods, including EFT or bank transfer. To receive payments, you'll have to make your banking details available to clients. Here's how to add your banking details: - Go to Settings > Payments & Invoicing > Payment Methods - Click on the '+ Add payment method' on the top right - Now, add a ' Bank ...

How to undelete a location

Here's how to undelete a location: - Go to Settings > Locations - In the top right corner, click the three dotted kebab, then click 'Show deleted' - Click on the deleted location you want to undelete - At the bottom of the page, click ' Undelete ' and confirm when the banner pops up Learn more: - How to delete a tea...

Is my data safe/backed up?

The security and safety of your data is very important to us. This article describes, broadly, what we do to safeguard your data. Redundancy Our servers have redundancy built-in. This means that if Bookem's app server goes down for whatever reason, another version takes over. Same with our databases. Backups All your data is automatic...

How to use your Bookem Calendar to track invoiced and paid appointments

You can conveniently view the invoice status of your bookings directly from your Bookem Calendar for easy visual reference. Bookem uses icons, that can be found on the top right corner of bookings, to indicate payment and invoicing status of bookings. In the image below, in Calendar, - William Tell has been invoiced, but not paid yet...

How to send forms automatically for first bookings only

Bookem lets you automatically send forms to clients for first bookings only This is useful if you need to have a client sign consent for a particular treatment, or let existing clients update an intake form when they book a service that is not an "initial consultation". Here's how: Before you start - Edit or create the sendable form...

Download a spreadsheet of invoices issued over a period

To download a list of invoices into a spreadsheet, follow these steps: - Go to Accounts - Invoices. - Click Export in the top right corner. - Enter the range in the Date range field and Download Bookem will generate an Excel spreadsheet for the selected date range. The spreadsheet will include the following columns, which ...

Bookem training - making bookings

Here are the basics you need to book an appointment in your Bookem Calendar. Scheduling an appointment manually Start by opening your Bookem Calendar - https://app.bookem.com/app Click on the relevant day and time and fill in the client's details - all you need to supply is first name, surname, cellphone and email. If the client...

How do I change my address or other contact details?

Change your address, telephone number or primary contact email address in Settings - locations Change your website address, logo or public booking page description in Settings - business profile

Security basics

Believe it or not, the biggest general security risk in using Bookem is you and your team. Here are some steps you should take to protect your business data from unauthorised access and keep client information secure: Unique logins for each team member - no sharing! Always invite each team member to Bookem with their own email address...

Camera/webcam settings for video calls

For video calls to run smoothly for all attendees, camera and mic settings need to be correct. Whether it's on the client or the business's end, incorrect settings can cause frustration and cost more time than necessary. This article will run you through how to make sure your settings are correct. Make sure your computer camera or webcam...

Generating a statement in Bookem

Bookem makes generating statements simple Here's how - Go to Clients and select and open your client's profile - Navigate to the Account tab - You can only create a statement once an invoice has been finalised - Click on +Create Statement - Select the statement range - 30, 60, 90 or 180, or enter your custom date range ...

How to delete a team member in Bookem

There are many reasons why you might want to remove a team member. It's important to know how to do it correctly. We'll use some case scenarios to explain how to correctly go about removing a team member in Bookem. Scenario A: A team member is going on leave If a bookable team member is going on extended leave, e.g. maternity or patern...

How to create/edit a Booking Form

Bookem lets you send out Booking Forms for clients to fill in before their appointment. The default Booking Form asks for the client's name, surname, email, contact number and provides a space for notes. You can customise these forms to include service-specific questions. Here's how: 1. Go to Forms and click on 'Booking'. 2. Choo...

Creating a recurring / repeat appointments

Recurring appointments is a Plus and Premium feature. To create a recurring appointment in Bookem, go to your calendar and start by creating a regular appointment, scroll down and click on "Does not repeat" then set your "repeat frequency" - see below Select repeat/ recurring frequency and choose the relevant repeat. This examp...

Editing default messages for invoices

Bookem lets you customise messages for invoices to clients. This allows you to include special instructions or additional information relevant to the invoice. Customised messages lets you create personalised communication which improves email deliverability. By avoiding generic or spam-like content, your email has a higher chance of reac...

How do I view an Age Analysis in Bookem?

To view an age analysis of outstanding payments, follow these steps: - Go to Accounts - Invoices. - In the top right corner, select Age Analysis. - Clicking on an outstanding amount will open the client's account information in their Client profile, where you can view their outstanding invoices. - You can also download the age a...

See your schedule on your iPhone, iPad or MacOS calendar

This help article has recently been updated and moved to a new location to provide you with the most accurate and relevant information. Please see this article: How to sync Bookem with other calendars: Outlook, Google and Apple

Can I create services that are not visible to the public?

Yes! Here's how: - Go to Settings - Services. - Select and open the relevant service. - Edit the public visibility for online bookings by toggling the " Public bookings " to off. You can still book this service yourself, but clients will not see it on your Public booking page.

Adding a new team member

To add a new team member to your Bookem account, follow these steps: - Go to Settings > Team members - Click + Add at the top right - Enter the team member's name, surname, location, group, and if they can be booked Ticking ' This team member can be booked ' means that they will be made available for bookings. If this team membe...

Making Client notes private in Bookem

Client notes can be locked to prevent other team members from viewing them. This is useful for confidential notes that you do not want to share with others. To lock a note: - Go to the Clients tab. - Select the client whose notes you want to lock. - Click the Notes tab. - Click the + Create Note button or edit an existing note....

Dimensions for logos in Bookem

We recommend a square logo for your business logo, as this has shown to be best for mobile devices. This is not forced, but recommended. Your cover image will automatically be cropped to fill up all the space in the header. The space in the header depends on your screen size and device orientation. So its best to use something like a la...

How do I copy or duplicate a client's invoice?

Bookem allows you to reduce time spent on creating invoices for patients who have recurring bookings by copying invoices It is important to note that repeat bookings should have the same associated codes since you will be copying those too. Copy a patient's previous invoice with these 3 easy steps: - Create a new invoice. Click here t...

How do I add new products, services and/or codes to my price list?

You can add new line items to your list of services, products and prices. Here's how: - Go to Settings > Payments and Invoicing > Line Items - Select ' +Add line item' - Now, fill in the appropriate fields for each new line item: In the example below, more than one location is used by the business, so pricing is set independent...

Bulk update your list of prices, codes and descriptions

This help article has recently been updated and moved to a new location to provide you with the most accurate and relevant information. Please see Exporting and importing (bulk updating) line items, descriptions and codes

Migrating bookings from your old calendar to Bookem

Migrating bookings from any other platform or external calendar, such as Google or Outlook, to Bookem has to be done manually. These are some tricks we recommend to ease things a bit: - Import your clients' information into Bookem. If you have a spreadsheet or Excel file with your clients' names, phone numbers, and email addresses, you...

Bookem General Preferences - all you need to know

Bookem allows you to manage your General preferences effectively from Settings > General Preferences This allows you to: - Control the confirmation settings for bookings: either manually or automatically, with or without payment. - Enable online bookings for an easier scheduling experience for clients. - Set a reservation period...

How to reduce feedback in video calls

Occasionally you may experience feedback in a video call session, this can be caused by your device/settings or the device/settings of the person who you are meeting with. Feedback can only be caused by one thing: a microphone picking up sound being broadcast by a speaker, amplifying that sound and sending it through the speaker, the mi...

What is a hidden booking?

This help article has recently been updated and moved to a new location to provide you with the most accurate and relevant information. Please see How to view hidden bookings

How do I delete an invoice or a payment?

You can only delete an invoice in its draft stage. Note: Deleting is not the same as voiding. Voiding an invoice turns allocated payments into credit and doesn't erase the invoice, but rather archives it for audit and fraud prevention purposes. Click here to learn how to void an invoice. Here are the steps to delete a draft invoice in ...

How to create and send automated reminders

This help article has recently been updated and moved to a new location to provide you with the most accurate and relevant information. To find out how to create and send automated reminders please refer to this article. You can read all about notifications to clients here.

Adding a new client booking to your Bookem calendar

Bookem makes it easy to book new clients yourself. The minimum information you need to add for a new client is their name. However, you also need to include their cell phone number and/or email address so that they can receive automated notifications. Steps - Open your Bookem calendar. - Select the time slot by clicking on the time s...

Downloading all client data into a spreadsheet

Bookem makes it very easy for you to export your client data at any point in time. Simply follow these steps: - Go to ' Clients ' - Click on the ' export clients' button on the top right This will export to a.csv file, which you can then open in Excel (or any other spreadsheet). Read more about how to open a CSV file in Excel...

What is a Token?

Tokens are Bookem's currency for SMSs and are paid for up-front and is not part of your monthly subscription fee. Sending SMS messages, manual or automated, are entirely optional. Emails are always free. How it works SMSs are optional and so are notifications. You can decide if or when they get sent and for which triggers (on confirmat...

Customising service availability intervals according to duration

Service intervals are by default, the length of the service. In other words, if a 15-minute service is available from 08:00 to 10:00, available service intervals will display as 08:00, 08:15, 08:30, 08:45, etc. on your public booking page. This ensures you can take maximum amount of bookings daily. However, on other days, you might hav...

I need help setting up PayPal and finding my Client ID and Secret

Here's how to link your Bookem account to PayPal - Go to PayPal and register as a business. - Go to PayPal developer dashboard, make sure the Sandbox/Live switch is set to Live - Select Create App. - Give your app a name and select Merchant. Then, click Create App. - Copy your Client ID and Secret. These are long alphan...

Setting up client fields in invoices

Bookem's invoice templates come with a few standard preset client fields, which means that you can start generating medical aid compliant invoices straight away. You can adapt your business invoice template with any custom information about your clients. Invoices use information from client fields in client profiles that have been synced...

How do I show the correct practice number on my invoice?

Bookem supports multiple practitioners and practice numbers in one business. First, make sure you have set up your business information correctly for business-wide invoicing. To do this: - Go to Settings > Payments and Invoicing - Add your practice details in ' Additional business information ' Next, follow these steps: - Go ...

Fallback email and SMS explained

Messages to clients are sent via SMS or email. The fallback functionality helps ensure messages are delivered when client’s profile is missing an email or cellphone number or you have run out of SMS tokens. Here's how it works: If you're using, as an example, e-mail with SMS as fallback : - When an email address is not available, but...

How to find client duplicates

Bookem typically matches online bookings to existing client profiles. However, variations in details like email, cellphone number, or name may lead to the creation of a new profile. This could result in separate booking history, accounts, notes, and other data from the original account. How to find duplicate clients: - Go to Clients ...

How to sync Bookem with Apple calendars

Bookem allows a one-way sync to let your Bookem calendar show up on your Apple calendar If you'd like to do this the other way around, click here: Synchronise external calendars with Bookem Keep in mind - The timing of your external calendar syncs are entirely dependent on how frequently this platform decide to check for updates. ...

Connecting SnapScan as a payment method in Bookem

Bookem allows you to integrate SnapScan as a payment method for your business. Before you can integrate with Bookem, you need to register for SnapScan. Once you have registered, a Snap code (Merchant ID) will be assigned to you. Keep this close and note that it is case-sensitive. To integrate SnapScan with Bookem, follow these steps: ...

Manage multiple businesses using a single login

There may be instances where one user administers, or is a team member of, more than one business. In this case, the user can access multiple accounts with their unique login. In order to give the user access to your account, simply ensure they have one common user name and password that they use for all businesses they are associated w...