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All about notifications to clients

You may need to inform clients about many things, like confirming appointments, completing forms, reminding them of appointments, send video call links and follow up surveys. Doing this manually can be tedious and not always reliable. Luckily, Bookem can handle this for you!

To set client notifications, go to Settings > Automated messages

Default Notifications

Bookem has a few default automated messages for booking-related notifications set up and ready to go:

  • Booking confirmed notification

  • Two booking reminders (one day before and 2 hours before a booking)

  • Booking cancellation notification

  • Booking change notification

For businesses that take online booking requests, the following notifications are also set up:

  • Client booking request notification

  • Booking denied notification

  • Booking accepted notification

  • Booking confirmed notification

The image below shows you all the automated messages set up:

Follow-up reminders

Follow-up reminders are typically used for messaging clients after their last appointment has ended. For example, you could send a reminder after a rehab session to remind the client to book another session with you in two weeks.

Two other examples of follow-up reminders are Surveys and Recalls.


  • You can send surveys to your clients after their appointment. This is a great way to get feedback on your services and improve your customer experience.


  • Recalls are used to remind clients to book another appointment. For example, you could send a reminder two days after their appointment was cancelled and not re-booked.

Custom notifications

Custom automated messages gives you the flexibility to send any type of message you need.

To learn how to set up custom automated notifications for your clients, click here.

Here is an example of an automated message: