If a client is receiving notifications for bookings they did not make, it may be because you have more than one client associated with the same email or phone number.
To check if this is the case, go to the Clients page and search for the email or phone number that received the notification. If you see more than one client listed, this is likely the cause.
To see who made the booking, open your Calendar and scroll to Booking History. This will show you who made the booking, whether it was a staff member or a client.
Here are the steps in more detail:
Go to the Clients page.
In the search bar, enter the email or phone number that received the notification.
If you see more than one client listed, this is likely the cause of the issue.
To see who made the booking, open your Calendar.
Scroll to Booking History.
This will show you who made the booking, whether it was a staff member or a client.