Complete booking & practice management software for audiologists and speech - language therapists
Spend more time with clients, less on paperwork
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Practice management software that streamlines your workflow and delights your clients
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Your team's diary, online
Appointment confirmations, surveys or follow-up notifications are easy to create or customise. You’re in complete control of the tone and nature of your automated communications - SMS and/or email.
Include dynamic variables such as 'first name' or 'business phone number' or link to a client's individualised indemnity form.
Save on administrative costs and time by providing patients with the option to book appointments online anytime, while maintaining control. Customize your booking options by setting minimum and maximum booking times, excluding certain services from online booking, or choosing to take booking requests instead of automatic confirmations.
Want to appear more in demand than you actually are? Bookem can be configured to make your calendar appear busier than it really is, without revealing your true availability to clients.
Let clients book and pay online for instant confirmation upon payment. Useful for video calls/telehealth sessions.
Or invoice at any stage after a booking is made and let clients pay online directly from their invoices or online payment links; payments are reconciled automatically on Bookem as the payment is confirmed.
Clients can reply to automated messages such as SMS or email reminders or confirmations. You can again reply to these messages or just send ad hoc manual messages. This can be useful for last minute comm's before an appointment, such as a quick note to say that appointments are running 10 minutes late.
All outgoing and incoming messages are stored against a client's profile in their Messages tab.
Go paperless with Forms
Now all your data capturing can be done by clients. No more recapturing errors.
Rules can be set up to automatically send clients forms you need them to complete, such as intake forms or questionnaires after a particular kind of appointment. Forms are fully customisable, and are optimised for your client's device, whether it's mobile, tablet or desktop.
Forms consist of flexible field types, such as short or long text fields, multiple choice, checkboxes or images, such as body charts, for annotation. Signatures can be added as a compulsory field for clients to complete, and they do this using their fingers (on mobile/tablets) or their mouse (desktop) before they are able to submit the forms.
Forms can be set up to automatically merge with their profiles upon submission.
This data is then available to be used in various ways, for e.g., auto completing invoices with medical aid details, for using in automated messaging, or for auto-completing other forms that need to get filled out by clients that have an overlap in questions that need answering.
Questions you ask clients when they book online can be customised for different services. Add diagrams or body charts for them to draw onto, such as 'Draw with your mouse or finger on the area where you recently had surgery.'
Invoicing and payments
Appointments can be invoiced and emailed/SMSed in as little as 5 clicks, directly from your calendar.
Create and send invoices from your calendar in 3 seconds, literally. Even complex invoices get automatically populated with information that would usually take longer.
For effortless medical aid-compliant invoicing, quickly search through and add ICD-10, treatment/procedure codes, descriptions and pricing.
NAPPI, consumable, SKU, or other codes, descriptions and pricing can be loaded too.
Save time and eliminate costly mistakes by creating groups of multiple invoice line items (codes, descriptions and pricing) for inserting one or more of these groups into an invoice with a click.
For clients that get invoiced similarly every session, just choose to copy from any of their most recent invoices and make any changes that might be needed. Invoicing this way means you can create and email an invoice in 5 clicks, directly from the calendar.
Bookem allows for various manual payment methods (POS, cash, or EFT), as well as online credit card payments through online payment gateways such as Snapscan, Payfast, and/or Paypal.
Payments made with online payment gateways are reconciled automatically, e.g. a client pays their bill with Snapscan and it gets marked as paid automatically.
View account reports such as Age Analysis, Invoices issued or Payments recorded online. Download your time-based accounts data into pre-added filtered spreadsheets for truly flexible reporting.
For even faster fastness.
Documents
Flexible, customisable, and AI-ready documentation for all aspects of your practice.
Use and customise document templates for clinical notes, referral letters,imaging, sick notes, or prescriptions. Store all relevant client documents in one central location on the client profile for easy access.
Customise templates with text fields, headings, multiple-choice options, checkboxes, one-click signature blocks, and reusable images like body charts or diagrams that clients can interact with.
Upload images or take photos while making notes. Annotate images directly, including clinical diagrams or body charts, to streamline visual tracking and communication.
Upload and store files associated with your clients all in one place, such as:
- Audio recordings
- Video recordings
- letters (scans, pdfs, etc.)
- x-rays or scans
- images
Add voice recordings to documents for easy note-taking and transcribe them instantly into written records.
Easily download documents or send them as secure links to external parties in just a few clicks.
Email referral letters, sick notes, or other documents directly from Bookem to multiple recipients.
Easily send personalised resources like home exercise programs, nutrition plans, care instructions, or other tailored content directly to clients.
For early users, transform transcriptions into complete documents with a single click. AI integrates seamlessly with templates, allowing you to create ready-to-use clinical notes, referral letters, and more. This feature will be widely available in 2025.
Video calls
Use Bookem for an integrated video call platform with unlimited minutes included in your subscription.
Bookem's video call software is secure and easy to use for you or your clients. No software download required.
Automatic reminders to your clients include links to join their calls in a single click.
Book clients for video calls yourself, or let them book online.
If no-shows for video calls tend to get out of control, Bookem can require online payment from clients before their appointment is confirmed, even if other types of online appointments don't require up-front payment.
Prefer to use other platforms such as Zoom, Google Meet, FaceTime or Microsoft Teams? No problem. Simply replace our video call link with a link from your favourite video call service, and we'll automatically direct your clients to their call on their automated email/SMS messages and reminders.
Even you can join calls using these platforms with one click directly from your Bookem calendar; in other words, without having to launch these external apps manually each time you have a call.
Try Bookem Premium free for 21 days
You'll get to try out Forms, Invoicing, Documents, video calling, and all other Bookem Premium features for free for 21 days, no credit card required.
What people say
“Using Bookem as my practice management software is one the best things I could’ve done for my practice. Scheduling sessions, sending out intake forms and contracts, as well as billing has never been easier!
Kaashifah Saffodien, Pastel Speech Therapy
“Love using Bookem, it is a very affordable solution for my growing audiology practice.
I also enjoy having user control, it's also very easy to use for me and my clients. My clients love that they don't need to call us to change appointment slots
Mampho Dlulane, MD Audiology
“Bookem has really helped me streamline my appointment process and has definitely helped me run my practice more efficiently.
The booking system is so easy to use, even my clients have commended me on how quick the booking process is from start to finish.
I highly recommend Bookem as they are cost effective, efficient and have the most friendliest staff to help out when needed.
Shevaun, Shevaun Botha Biokinetics
“Finally there’s an all-in-one solution: from online calendar, electronic intake forms, billing and electronic notes all on one platform - and an efficient and helpful support team as a cherry on top! Such a good move for our practice!
Stella Schröder, Shröder & Macquet Physio
“I have been using Bookem for more than 2 years and find it so user friendly.
Renée, Renée Mitchell Naturopathic Nutrition
“Using Bookem as my practice management software is one the best things I could’ve done for my practice. Scheduling sessions, sending out intake forms and contracts, as well as billing has never been easier!
Kaashifah Saffodien, Pastel Speech Therapy
FAQs
Absolutely. Give us a call or mail us to arrange the best time for a customised set-up and coaching session on how to use Bookem best in your business to optimise your workflow.
We have a data conversion tool for you to use to import your existing client-base into Bookem. Do it yourself or we'll do it for you.
Yes, and we've made it easier for your business to be compliant by letting you securely store your client data online.
Bookem is developed, supported and based in Cape Town, South Africa.
We currently support SnapScan, PayFast and PayPal, with more on the way.
Bookem can be set up to sync to your Google, iCloud and Outlook calendars, and vice versa.
Invoices issued on Bookem include all information required for medical aid claims, such as ICD-10 codes, procedure/treatment codes and NAPPI codes.