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Bookem streamlines your workflow and delights your clients
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Your team's diary, online
Appointment confirmations, surveys or follow-up notifications are easy to create or customise. You’re in complete control of the tone and nature of your automated communications - SMS and/or email.
Include dynamic variables such as 'first name' or 'business phone number' or link to a client's individualised indemnity form.
Save on administrative costs and time by providing patients with the option to book appointments online anytime, while maintaining control. Customize your booking options by setting minimum and maximum booking times, excluding certain services from online booking, or choosing to take booking requests instead of automatic confirmations.
Want to appear more in demand than you actually are? Bookem can be configured to make your calendar appear busier than it really is, without revealing your true availability to clients.
Let clients book and pay online for instant confirmation upon payment.
Or invoice at any stage after a booking is made and let clients pay online directly from their invoices or online payment links; payments are reconciled automatically.
Clients can reply to automated messages such as SMS or email reminders or confirmations. You can again reply to these messages or send manual messages. This can be useful for last minute comm's before an appointment, such as a quick note to say that appointments are running 10 minutes late.
All outgoing and incoming messages are stored against a client's profile in their Messages tab.
Go paperless with Forms
Now all your data capturing can be done by clients. No more recapturing errors.
Rules can be set up to automatically send clients forms you need them to complete, such as intake forms or questionnaires after a particular kind of appointment. Forms are fully customisable, and are optimised for your client's device, whether it's mobile, tablet or desktop.
Forms consist of flexible field types, such as short or long text fields, multiple choice, checkboxes or images, such as body charts, for annotation. Clients can be required to sign their forms using their fingers (on mobile/tablets) or mouse (desktop) before submitting them.
Forms can be set up to automatically merge with their profiles upon submission.
This data is then available to be used in various ways, for e.g., auto completing invoices with medical aid details, for using in automated messaging, or for auto-completing other forms that need to get filled out by clients that have an overlap in questions that need answering.
Customise things you ask clients when they book online. Questions can be different for different services.
Invoicing and payments
Appointments can be invoiced and emailed/SMSed in as little as 4 clicks, directly from your calendar.
Bookem knows who is being invoiced and can also know why, so invoices get sensibly populated with information that usually takes unnecessary time or effort, such as date of birth or medical aid details.
For effortless medical aid-compliant invoicing, quickly search through and add ICD-10, treatment/procedure codes, descriptions and pricing.
NAPPI, consumable, SKU, or other codes, descriptions and pricing can be loaded too.
Save time and eliminate costly mistakes by creating groups of multiple invoice line items (codes, descriptions and pricing) for inserting one or more of these groups into an invoice with a click.
Bookem allows for various manual payment methods (POS, cash, or EFT), as well as online credit card payments through online payment gateways such as Snapscan, Payfast, and/or Paypal.
Online payments are linked to invoices and recorded automatically
View account reports such as Age Analysis, Invoices or Payments online. If you need more flexibility, download any raw accounts data into spreadsheets for truly flexible reporting.
Notes
Clinical notes, patient notes or treatment notes; all with Notes.
Type or write with an Apple Pencil to record information about your clients and their appointments in 3 clicks right from your calendar.
Upload and store files associated with your clients all in one place.
Load images, or take a photo while editing a note. Draw or write directly on your photo or image before saving to your Note.
Useful for drawing on body charts, or making notes on scans of paper forms.
While taking notes, insert and complete reusable assessment forms, questionnaires, or other templates that you create.
Similar to Sendable (Client) Forms, these forms can have any fields in it, such as text fields, headings, subheadings, multiple choice options, checkboxes, signature blocks or even reusable images such as body charts, diagram or scans to draw on directly each time these forms are added to a Note.
Video calls
Bookem's video call software is secure and easy to use for you or your clients. No software download required.
Automatic reminders to your clients include links to join their calls in a single click.
Book clients for video calls yourself, or let them book online.
If no-shows for video calls are a problem, Bookem can require online payment from clients before their appointment is confirmed, even if other types of online appointments don't require up-front payment.
We also let you use services like Zoom, Google Meet, FaceTime or Microsoft Teams. Simply replace our video call link with a link from your favourite video call service, and your clients will be able to join calls with one click from links they get sent via automated messages and reminders. You can also join calls directly from your calendar in one click, just like you would with bookem video.
Try Bookem Premium free for 30 days
You'll get to try out invoicing, video calling, patient notes and all other Bookem Premium features for free for 30 days, no credit card required.
What people say
“Bookem has transformed the way we work. It's streamlined our practice remarkably. Clients love it too. The customer service is fantastic and the platform is just so easy to use!
Jessica Kotlowitz, The Green Dietitian
“I have been truly impressed by the Bookem practice management software.
My favourite part of Bookem is the ability to create custom intake & consent forms which patients can complete before attending their appointment. This has made our patient engagement quick & friendly.
Stacey Claase, Stacey Claase Physio and Pilates
“Moving to Bookem was the best decision I made to help me with my practice. It's user-friendly and works like a dream and the support is great. If you're a Dietitian and you're a one-man show... (or any health practitioner actually) ... this is a definite for you!
Tanya Huber - RD, The Female Factor, Registered Dietitians
“I love the whole product.
Chris Allan, Chris Allan Physiotherapy
“This service as streamlined my bookings & admin procedure in so many ways. I get fewer no shows due to the programmed reminders, invoicing & receipts are sent in one simple click. Payments are easy for clients too. The help agents answer my emails quickly & are always happy to set you up & make sure you are getting the most out of their system. Thank you to the Bookem team.
Lauren Moore, Lauren Moore Counselling
“I’ve used a number of different practice management systems and Bookem is definitely one of the best out there. Both locally and international. The patients love the online booking page and the system just works the way it should. Thanks Bookem team for an amazing product that truly makes practice life easier.
Dr Chantel da Silva, Rise Chiropractic
“Thank you so much!!! Am brilliantly madly in love with you all at Bookem.
Michelle Lucht, Michelle Lucht Massage Therapist
“We love Bookem’s reminders and so do our patients. Online patient forms being completed before they come in is working really well for us.
Riana Botha, Helderberg Dental Practice
“I am always so impressed with how quickly you guys deal with the issues that pop up!
Nicole Armitage-Correia, Dr Andrew Perrott, Ophthalmologist
“I've been very impressed with the Bookem experience.
Dr Jacques Badenhorst, Gastroenterologist
“You’re really onto something here. Such a great app!
Annelie Fouche, Munchkins Parenting Coaches
“I have used Bookem to manage my practice for about a year now and it has been an amazing experience. The platform is incredibly user-friendly and it takes care of many of the admin functions that one would need a secretary to do.
I highly recommend Bookem!
Ashley Krige, Thrive Dietitian
“Bookem has transformed the way we work. It's streamlined our practice remarkably. Clients love it too. The customer service is fantastic and the platform is just so easy to use!
Jessica Kotlowitz, The Green Dietitian
FAQs
Absolutely. Give us a call or mail us to arrange the best time for a customised set-up and coaching session on how to use Bookem best in your business to optimise your workflow.
We have a data conversion tool for you to use to import your existing client-base into Bookem. Do it yourself or we'll do it for you.
Yes, and we've made it easier for your business to be compliant by letting you securely store your client data online.
Bookem is developed, supported and based in Cape Town, South Africa.
We currently support SnapScan, PayFast and PayPal, with more on the way.
Bookem can be set up to sync to your Google, iCloud and Outlook calendars; and the other way around. Bookem can sync with more than one external calendar too.
Invoices issued on Bookem include all information required for medical aid claims, such as ICD-10 codes, procedure/treatment codes and NAPPI codes.
Our servers have redundancy built in, regular backups are made offsite, data is encrypted and particularly sensitive data such as Notes is versioned. More at https://bookem.com/help/is-my-data-safe