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Bookem team member notification preferences

Stay informed with notifications about bookings and client messages in Bookem. You can choose how and when you receive alerts, and customise your settings to suit your workflow.

How notifications work

Notifications are sent when someone else (a client or team member) creates or updates a booking in your calendar. You won’t receive a notification if you make the booking or change yourself.

If you’ve set up booking reminders, those will still be sent regardless of who made the booking.

Ways to receive notifications

You can receive notifications in different ways:

  • In-app – look for the notification bell at the top right of your screen

  • SMS – sent to your registered mobile number

  • Email – sent to your registered email address

Types of notifications for team members

Team members can receive notifications when:

  • Booking confirmed – made by a client online (if enabled), or by another team member

  • Booking cancelled – cancelled by a client (if online cancellations are enabled), or another team member

  • Booking start time changed – changed by another team member

  • Booking requested – when a client requests a booking online (if enabled)

  • Pencilled in – created by another team member

  • Awaiting payment – applies to bookings made online when online payments are enabled

Booking reminders for team members

Set reminders to alert team members about upcoming appointments, sent at a chosen time before the appointment starts.

Other important notifications

  • Message received – when a client replies to a message (like an SMS reminder), the reply will trigger a notification to the team via email or SMS. These messages also appear in the Messages tab and the client’s profile

  • Form submitted – notifies the team member when a client completes and submits an online form

  • Bad email address – alerts team members if a client’s email address is invalid. This is sent to anyone who has message notifications turned on

Managing your notification settings

To update your notification preferences:

  1. Go to Settings > Team members

  2. Select your name or the relevant team member

  3. Click on the Notifications tab at the top

  4. Tick the options to customise your preferences

  5. Click Save

Learn more