If your team is receiving alerts when clients book online, but not when a team member adds a booking manually, it’s likely due to the team member’s notification settings.
This article will help you understand why this happens and how to fix it so your team gets notified about all booking changes, no matter who made them.
Each team member can customise when they get booking notifications. By default, notifications are usually set to only trigger when a client makes a change. This means if a team member manually creates, reschedules or cancels a booking, other team members won’t get notified unless the settings are updated.
To make sure your team gets alerts for all booking changes - whether made by a client or a team member - follow these steps:
Go to Settings > Team members
Select the team member’s name
Click the Notifications tab
Under Booking notifications, change the setting from By client to By anyone
This tells Bookem to send alerts for changes made by anyone - clients or team members
Once this setting is changed, that team member will start receiving notifications for any booking changes involving them - including bookings added manually by someone on your team.