Can Bookem work across multiple time zones?

Yes, Bookem is designed to support businesses and clients working across different time zones

Whether you’re managing a multi - location business, offering virtual services across countries, or supporting remote clients, Bookem ensures that appointment times are accurate for everyone involved

How Bookem handles time zones

Bookem automatically adjusts appointment times based on the time zone of each location and client This helps prevent confusion and ensures that:

  • Your team sees appointments in the location's time zone

  • Your clients see appointments in their own local time

  • Notifications are delivered with the correct time displayed

Here’s how time zones work across different parts of the platform

Business location time zones

Each of your locations can be set to its own time zone.

This is important as it becomes the default for staff and for any bookings made manually.

  • Settings > Locations

  • Choose the location you want to update

  • Select the correct time zone from the dropdown list

Video call and telehealth bookings

When clients book online for virtual or telehealth appointments, Bookem automatically detects and uses their time zone:

This means:

  • Clients see your available hours in their local time when viewing your online booking page

  • Confirmation emails and reminders are also sent in their time zone

  • There’s no need for them to work out time differences or convert between regions

This is especially helpful if you provide virtual services across different cities, states, or countries, ensuring a seamless experience for both you and your clients

Tip: To make time zones clear in your automated reminders, include the #Time zone variable in your message templates. This adds the client’s time zone to the message and reduces confusion.

Manual bookings and client profiles

When you manually book a client, Bookem uses the time zone of the location the booking is linked to However, you can update the client’s time zone if needed:

  • Go to Clients

  • Open the client’s profile

  • Select the correct time zone from the dropdown at the bottom of the profile

Once updated, all future messages and bookings will reflect their selected time zone

Notifications and reminders

Bookem adjusts all notification times to match the client’s time zone This includes:

  • Booking confirmations

  • Appointment reminders

  • Cancellation messages

Clients receive notifications with the appointment time shown in a way that makes sense to them, reducing confusion and missed appointments.

Summary

Bookem supports multi-time zone operation by:

  • Letting you set time zones per business location

  • Automatically detecting and using the client’s time zone for online bookings

  • Letting you customise reminders with the #Time zone variable

  • Ensuring notifications reflect each client's local time

This makes Bookem ideal for telehealth, or international service businesses.

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