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Some clients report emails are going to Spam, what can I do?

Unfortunately spam filters do get it wrong sometimes. Please ask any affected client to mark the mails from Bookem as "not spam" so that not only their filters let the mails through, but also so that the mail provider's algorithms get trained to not mark similar mails from us and you as spam.

This is one of the reasons we recommend using SMS for important messages such as initial consult confirmations and reminders: delivery is simply more reliable.