When a video call service is created, you will also need to create automated messages and reminders to ensure the video call link gets sent to clients
An example may look something this:
A unique video call link is automatically generated by Bookem, if the service is a "video call"
When you use the #video call link variable in your messages, this link is inserted into the message.
The automated messages need to be linked to any services that are Video Call Services, do that in Settings > Automated Messages.
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