If a client reports receiving booking notifications for appointments they didn’t make, it's often because multiple client records share the same email address or phone number. Bookem sends notifications based on contact details, so if different client profiles have identical contact info, the system may notify the wrong person.
Follow these steps to check for duplicate contact details and identify who made the booking:
From your main menu, navigate to Clients
Search for the shared contact details
In the search bar, enter the email address or phone number that received the unexpected notification.
Check for duplicate entries
If more than one client record appears with the same contact information, this is likely the cause. Bookem will associate the booking notification with the matching contact, even if it’s not the intended person.
Check the booking source
Open your Calendar and scroll to the Booking History section for the relevant appointment,
Review who made the booking
The booking history will show whether the booking was made by
- A staff member
- A client via your online booking page
Merge or update client records To prevent future confusion, update or merge client records so that each person has unique contact details. This ensures notifications go to the correct recipient.
Advise clients to use personal contact info Encourage clients to use their own email and phone number when booking to avoid mix-ups, especially for families or shared contact accounts.