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Taking a screenshot or recording/video of your screen

Sometimes we'll ask you to send us a screenshot or screen recording of an issue you're experiencing, or a point that's under discussion on your device. This article tells you how to get this from your mobile device, whether it's an iOS or an Android.

If it's a desktop, simply record a video or take an image with your phone and send that to us.

On iOS (e.g. iPhones or iPads)

Create a screen recording

You can create a screen recording and capture sound on your iPhone.

1 Go to Settings  > Control Center, then tap  next to Screen Recording.

2 Open Control Center, tap , then wait for the three-second countdown.

3 To stop recording, open Control Center, tap  or the red status bar at the top of the screen, then tap Stop.

Go to Photos , then select your screen recording.

Take a screenshot

1 Do one of the following:

◦ On an iPhone with Face ID: Simultaneously press and then release the side button and volume up button.

◦ On an iPhone with a Home button: Simultaneously press and then release the Home button and the side button or Sleep/Wake button (depending on your model).

2 Tap the screenshot in the lower-left corner, then tap Done.

3 Choose Save to Photos, Save to Files, or Delete Screenshot.
If you choose Save to Photos, you can view it in the Screenshots album in the Photos app, or in the All Photos album if iCloud Photos is turned on in Settings  > Photos.

On Android

Take a screenshot

1 Open the screen that you want to capture.

2 Depending on your phone:

• Press the Power and Volume down buttons at the same time.

• If that doesn’t work, press and hold the Power button for a few seconds. Then tap Screenshot.

• If neither of these work, go to yourphone manufacturer’s support site for help.

3 At the bottom left, you’ll find a preview of your screenshot. On some phones, at the top of the screen, you'll find Screenshot capture.

Take a scrolling screenshot

Important: These steps work only on Android 12, on most screens that allow you to scroll.

1 Open the screen that you want to capture.

2 Press the Power and Volume down buttons at the same time. 

3 At the bottom, tap Capture more.

4 To select the content you want to capture, use the crop guidelines.

Find, share & edit your screenshot

Tip: If you don't have the Photos app, you're likely running an older Android version. Open your phone's Gallery app and tap Album view Screenshots folder.

1 Open your phone's Photos app.

2 Tap Library Screenshots.

• To share a screenshot, tap Share.

• To edit a screenshot, tap Edit.

Record your phone screen

1 Swipe down twice from the top of your screen.

2 Tap Screen record.

• You might need to swipe right to find it.

• If it's not there, tap Edit and drag Screen record to your Quick Settings.

3 Choose what you want to record and tap Start. The recording begins after the countdown.

4 To stop recording, swipe down from the top of the screen and tap the Screen recorder notification.

Find screen recordings

1 Open your phone's Photos app.

2 Tap Library > Movies.