Sign in

Taking a screenshot or recording/video of your phone/tablet screen

If you contact us via our help channels, we might ask you to send us a screenshot or screen recording of an issue you're experiencing to better assist you.

Here's how:

On a laptop, or desktop computer

On iOS (e.g. iPhones or iPads)

To create a screen recording:

  • Go to your device settings. Navigate to the Control Center, then tap screen recording

  • Open the Control Center, tap, then wait for the three-second countdown

  • To stop recording, open Control Center, tap on the red status bar at the top of the screen, then tap 'stop'

  • To find your recording, go to photos and elect your screen recording

To take a screenshot:

  • On an iPhone with Face ID: Simultaneously press and then release the side button and volume up button.


  • On an iPhone with a home button: Simultaneously press and then release the Home button and the side button or Sleep/Wake button (depending on your model).

    Tap the screenshot in the lower-left corner, then tap 'done'

    Choose 'Save to photos', 'Save to files'.
You can now view your screenshot it in the Screenshots album under photos, or in the All Photos album if iCloud Photos is turned on in Settings  > Photos

On Android

To take a screenshot:

  • Open the screen that you want to capture

  • Press the power and volume down buttons at the same time

  • If that doesn’t work, press and hold the power button for a few seconds. Then tap 'screenshot'.

  • If neither of these work, go to your phone manufacturer’s support site for help.

Find your screenshot

  • Open your phone's Gallery app and navigate to the Screenshots folder.

To take a screen recording:

  • Swipe down twice from the top of your screen

  • Tap Screen record

  • You might need to swipe right to find it

  • If it's not there, search 'Screen record

  • Choose what you want to record and tap 'start'. The recording will start after the countdown

  • To stop recording, swipe down from the top of the screen and tap the screen recorder notification

Find screen recordings

  • Open your phone's Photos app

  • Tap Library > movies or videos