Send emails from your own email account

Bookem lets you send emails to clients from your practice address so booking confirmations and invoices come directly from you, boosting recognition and trust.

Here's how

Follow these steps:

1. In the main menu, go to Settings > General preferences

2. Scroll down to 'Send emails from your own account'

3. Toggle on 'Use your own email provider' to send emails to clients, so they come from your address

4. Choose your Email provider from the dropdown list

5. Enter your email address or username

6. Enter your password or app password

• If you use Gmail or Google Workspace, you will need to create an app password instead of using your normal email password.
• Simply click the 'Create one here' link. Your app generated password will be displayed as 16 characters for you to copy to Bookem:

6. In Send from email address, enter the email address that should appear as the sender

7. Click Test connection to verify that Bookem can connect to your email account

If the connection is successful, you can save your settings and start sending emails from your own address.

8. Under Sender name, enter your Display name. This is the name clients see when they receive an email from you

9. Leave this blank to use your business name

10. Click Save

Troubleshooting

If the test fails:

• Double-check your email address and password or app password.
• Make sure two-step verification is enabled if required .
• Confirm that your email provider allows third-party connections.
• For Google Workspace accounts, confirm that app passwords are enabled by your admin.
• Ensure two-step verification is be enabled on your Google account.

Using Microsoft or Outlook

Microsoft is phasing out the ability to connect email accounts using just a username and password. If you use Outlook.com, Microsoft 365, or a business email hosted on Microsoft, you may not be able to link your account using the email address and password fields, even if you enter them correctly.

What this looks like: the connection fails at the Test connection step, often with an authentication error(550 5.7.30), even though the email address and password are correct.

In this case:

• Confirm the error happens specifically at Test connection, not earlier in the form.
• If the connection still fails, contact Bookem support and let them know you're trying to link a Microsoft email account.

Using Gmail or Google Workspace

If you use Google Workspace and you are not the account owner or admin, your organisation’s security settings may prevent you from enabling app passwords.

In this case:

• Check your Google Workspace admin settings: that two-step verification is enabled at the organization level: Admin console > Security > Authentication > 2-Step Verification
• Check your own settings: Ensure you have turned on 2-Step Verification on your own account.
• Confirm that app passwords are allowed for you: Check that app passwords are enabled at the organizational unit level for everyone.

Without the correct Google Workspace permissions, Bookem will not be able to connect to your email account.

FAQ:

What emails will be sent from your account?

Once connected, Bookem sends client emails from your selected email address. This includes:

• Appointment confirmations and reminders
• Invoices and payment notifications
• Forms and other client communication sent through Bookem
• Clients can reply directly to your email inbox.

Where do replies go?

Clients can reply directly to your practice email inbox rather than through Bookem's two-way communication channel.

Learn more

• How to view messages sent to clients
• How to create cleaner emails with hyperlinks